Shipping policy

Shipping Information

Order Processing: Due to high demand for the Smart Knee Guard, please allow 1-3 business days for our team to process and dispatch your order. You will receive a tracking number via email as soon as your order ships.

Estimated Delivery Times (UK):

• Standard Tracked Shipping: 6–10 Business Days.

Note: We ship from our global logistics centers to keep prices affordable. While most packages arrive within the estimated window, occasional delays with Royal Mail or customs may occur.

Order Tracking: You can track your order at any time by visiting the "Track Order" link on our website or using the tracking number provided in your shipping confirmation email.

Missing Packages: If your package has not arrived within 15 business days, please contact us immediately at admin@relieve-labs.com so we can investigate with the carrier.